What Responsible Gaming Means at 99xb
At 99xb, gambling is meant to be entertainment — not a way to earn income, solve financial problems, or escape stress. Responsible gaming at 99xb means giving every player in Bangladesh the information and tools to decide how much time and money they spend, and to stop whenever they choose.
The tools described on this page are available to every registered account holder. None of them require a reason or approval from 99xb staff. You apply them yourself through your account settings or by contacting support.
Always gamble with money you can afford to lose. If gambling stops feeling like fun, please use one of the limits or breaks described below before it becomes a bigger problem.
Age Verification Policy
You must be at least 18 years old to register and play on 99xb. When you create an account, you confirm that you meet this requirement. 99xb verifies age during the KYC process, which is required before your first withdrawal.
Accepted identity documents for age verification:
- National ID Card (NID)
- Passport
- Driving Licence
KYC documents are reviewed within 2 hours of submission during normal operating hours. If your documents cannot confirm that you are 18 or older, your withdrawal will be held and your account may be suspended. Deposits made before a failed age check are not refunded until the review is complete.
Deposit, Loss and Session Limits
Setting a limit before you start playing is the simplest way to stay in control. 99xb lets you apply three types of voluntary limits from your account dashboard. All limits take effect immediately when you lower them. Increases to existing limits require a 48-hour cooling period before they go live.
| Limit Type | What It Does | Period Options | How to Apply |
|---|---|---|---|
| Deposit Limit | Caps the total amount you can deposit via bKash, Nagad, Rocket, or Upay within the period | Daily / Weekly / Monthly | Account Settings → Responsible Gaming |
| Loss Limit | Locks your account from further wagers once your net losses reach the amount you set | Daily / Weekly / Monthly | Account Settings → Responsible Gaming |
| Session Time Limit | Shows a notification and optionally logs you out after a chosen number of minutes per session | 30 min / 60 min / 90 min / Custom | Account Settings → Responsible Gaming |
| Wager Limit | Restricts the maximum single bet amount you can place across all games | Per bet | Account Settings → Responsible Gaming |
The minimum deposit on 99xb is ৳350. Setting a daily deposit limit below ৳350 effectively pauses deposits for that day. All limit changes are logged and time-stamped. You can review your limit history at any time from the same settings page.
Cooling-Off Periods
A cooling-off period pauses your ability to deposit or wager for a fixed number of days while keeping your account open. It is useful when you want a short break without closing your account permanently.
Available periods
- 1 day
- 3 days
- 7 days
- 14 days
- 30 days
During a cooling-off period, you can still log in to review your transaction history and check pending withdrawals. You cannot place bets, buy bonuses, or make new deposits. Any active bonus wagering progress is frozen until the period ends.
To start a cooling-off period, go to Account Settings → Responsible Gaming, choose your duration, and confirm. The period starts immediately. You cannot cancel it once confirmed.
Self-Exclusion
Self-exclusion is a stronger measure than a cooling-off period. When you self-exclude on 99xb, your account is fully blocked for the duration you choose. You cannot log in, deposit, claim bonuses, or place any wager during the exclusion window.
Self-exclusion options
- 6 months
- 1 year
- 3 years
- Permanent (no expiry)
Permanent self-exclusion cannot be reversed. For all timed exclusions, you must contact 99xb support at least 7 days before the end date to request reactivation. The request is reviewed by our responsible gaming team, not processed automatically.
To apply self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and state the duration you want. The team will confirm activation within one business hour and send written confirmation to your registered email address.
Once self-exclusion is confirmed, 99xb will not reactivate your account early under any circumstances. Any outstanding balance will be held safely and returned to your registered bKash or Nagad number after identity verification.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. These signs do not all have to be present at once. If two or more apply to you regularly, it is worth taking a break and speaking to someone you trust.
- Spending more than you planned, or chasing losses to "win it back"
- Lying to family or friends about how much time or money you spend on gambling
- Borrowing money or selling belongings to fund your play
- Feeling anxious, irritable, or restless when you are not gambling
- Missing work, meals, or sleep because of gambling sessions
- Thinking about gambling when you should be concentrating on something else
- Using gambling as your main way of dealing with stress or low mood
- Continuing to play even after deciding you will stop
Protecting Minors
99xb does not allow anyone under 18 to register or play. If you share a device with children or teenagers, we strongly recommend using parental control software so that minors cannot access online gambling platforms.
Keep your 99xb login credentials private. Do not let anyone else use your account. If you believe a minor has accessed your account, contact support immediately so that the account can be suspended while the situation is reviewed.
If you are a parent or guardian who is worried about a young person's gambling habits, speaking to a counsellor is the most effective first step. Online chat and phone helplines are available free of charge in Bangladesh.
Get Help – Internal and External Support
If you are struggling, reaching out is the right move. 99xb's support team is available 24/7 via Live Chat and can apply any limit or cooling-off period in real time, without judgment.
Steps to take right now
- Open Account Settings → Responsible Gaming and set a deposit or loss limit for today.
- If you need a longer break, start a cooling-off period from the same page — it activates in seconds.
- If you feel you have lost control, email [email protected] to request immediate self-exclusion.
- Talk to someone outside 99xb — a friend, a family member, or a professional counsellor.
External helplines
99xb is not affiliated with these organisations, but we recommend them as independent resources for players who need confidential help:
- Gamblers Anonymous Bangladesh – peer support groups in Dhaka and Chittagong
- Kaan Pete Roi – 24/7 mental health helpline: 01779-554391
- NIMH Bangladesh – National Institute of Mental Health, outpatient counselling available
Contact 99xb on This Topic
All responsible gaming requests are handled by a dedicated team, separate from general customer support. Response times are within one business hour, any time of day.
When emailing about a limit, cooling-off, or self-exclusion request, include your registered mobile number and the type of limit you want. This speeds up processing and reduces the need for follow-up questions.
18+ · Play Responsibly. 99xb supports responsible gaming and complies with applicable player protection standards. Gambling carries financial risk. Only play with money you can afford to lose.
Ready to set your limits before your next session? Go to your account dashboard and choose your preferred deposit limit now. If you do not have an account yet, register at 99xb — limits are available from your first day.