This Privacy Policy applies to 99xb (the "Platform", "we", "us"). It explains what personal information we collect when you use 99xb.ws, why we collect it, and what choices you have. Reading it takes about five minutes. If anything is unclear, email [email protected] and our 24/7 support team will respond.
Who We Are
99xb is an online gaming platform serving players in Bangladesh. We offer slots, fishing games, live casino, and sports betting. All account operations, including registration, deposits via bKash/Nagad/Rocket/Upay, and withdrawals, are processed through our platform at 99xb.ws. When you create an account or place a bet, you share information with us.
Data We Collect
We collect only what we genuinely need to run your account and keep it secure. The table below shows each category, what it includes, and when we collect it.
| Category | Examples | When Collected |
|---|---|---|
| Account details | Full name, date of birth, email, phone number, password (hashed) | At registration |
| Identity documents | NID card, passport, or driving licence scan | Before your first withdrawal (KYC) |
| Payment records | bKash/Nagad/Rocket/Upay transaction IDs, deposit and withdrawal amounts | Each transaction |
| Device and session data | IP address, browser type, device OS, session timestamps | Every visit |
| Gaming activity | Bets placed, games played, win/loss records, bonus usage | During gameplay |
| Communication records | Live chat transcripts, emails sent to [email protected] | When you contact us |
We do not store full payment card numbers. Mobile wallet transactions are handled by the wallet provider (bKash, Nagad, etc.); we receive only a reference ID and confirmation status.
Why We Collect It
99xb uses your data for specific, necessary reasons. We do not sell your data or use it for unrelated advertising.
- Running your account. Name, email, and phone let us create and secure your account, process ৳350 minimum deposits, and pay out withdrawals in around 25 minutes.
- Identity verification (KYC). Bangladesh regulations require us to confirm your identity before processing your first withdrawal. We review KYC documents within 2 hours during business hours.
- Fraud prevention. Device and session data help us flag suspicious logins and protect your funds.
- Responsible gaming. Gaming activity records let our team identify patterns that may indicate problem gambling, so we can step in and offer support.
- Customer support. Communication records let us resolve disputes fairly and track the history of open issues.
- Legal compliance. Transaction records must be retained to satisfy applicable anti-money-laundering obligations.
Who Sees Your Data
We share the minimum necessary information with the third parties below. All third parties we work with are contractually required to protect your data and use it only for the stated purpose.
- Payment processors (bKash, Nagad, Rocket, Upay) — to execute deposits and withdrawals.
- Game providers (Ezugi, JDB, Red Tiger, CQ9, Pragmatic Play, Spribe, Habanero) — your username and session token, so games load correctly. No financial data is passed.
- IT and hosting partners — server infrastructure providers operating under strict data-processing agreements.
- Legal authorities — only when required by a valid court order or regulatory demand. We will notify you if legally permitted to do so.
We do not sell, rent, or trade your personal information to any marketing company or data broker.
How Long We Keep It
Account records and transaction history are retained for a minimum of five years after account closure to meet anti-money-laundering requirements. KYC documents are stored for the same period. Gaming logs are kept for three years. Chat and email support records are retained for two years. If you request deletion before these periods expire, we will explain what we can and cannot remove and why.
Your Rights as a Player
You have the following rights regarding your personal data held by 99xb. To exercise any of them, email [email protected] with the subject line "Data Request".
- Access. Request a copy of the personal data we hold about you.
- Correction. Ask us to fix inaccurate details (name spelling, phone number, etc.).
- Deletion. Request erasure of data we are not legally required to keep.
- Restriction. Ask us to pause processing while a dispute is investigated.
- Portability. Receive your account and transaction data in a readable format (CSV or PDF).
- Objection. Object to any processing we do beyond the strict necessity of running your account.
We will respond to data requests within 14 calendar days. Complex requests may take up to 30 days; we will tell you if that applies.
Cookies and Tracking
99xb uses cookies and similar technologies to keep you logged in, remember your language preference, and understand how players navigate the site. We use three types:
- Essential cookies — required for login sessions and security checks. You cannot opt out without breaking core site functions.
- Analytics cookies — anonymous page-view and click data, used to improve navigation. No personal identifiers are stored.
- Preference cookies — store settings like last-used payment method or selected game category.
You can clear cookies through your browser at any time. The 99xb mobile app (Android v8.0+, v2.7.9) uses local storage for session tokens; uninstalling the app removes all stored tokens.
How We Protect Your Account
All data transmitted between your device and 99xb.ws is encrypted with SSL/TLS. Passwords are stored as salted hashes — we cannot read your password, only verify it. Payment transactions run through the respective wallet provider's secure API. Our servers are access-controlled, monitored around the clock, and audited regularly.
On your side: use a strong, unique password for 99xb. Do not share your login with anyone. If you notice unusual account activity, contact our 24/7 live chat immediately or email [email protected].
Players Under 18
99xb is strictly for players aged 18 and over. We do not knowingly collect data from minors. If you believe a minor has created an account, contact us immediately at [email protected]. We will close the account, return any deposits, and delete the associated data within 48 hours of a confirmed report.
When This Policy Changes
We may update this Privacy Policy to reflect new features, legal requirements, or operational changes. The "Last updated" date at the top of this page will change. For significant updates — such as new categories of data collection or new third-party sharing — we will notify active players by email at least seven days before the change takes effect. Continued use of 99xb after that date means you accept the updated policy.
Get in Touch
If you have a question about this policy, want to exercise a data right, or need to report a concern, reach us through any of these channels:
Ready to create an account? Head to 99xb Register and get started — deposits open from ৳350 via bKash, Nagad, Rocket, or Upay.